PRIVACY POLICY

At SISI STAY LTD (“SISI STAY”, “we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, make an enquiry, communicate with us or book accommodation through SISI STAY.

SISI STAY LTD provides furnished accommodation for corporate travellers, contractors, relocating professionals, project teams, families and other guests requiring flexible stays in London.

Our registered office is:

SISI STAY LTD
28 Davison Court
Callerton
Newcastle Upon Tyne
United Kingdom
NE5 1BW

You can contact us regarding privacy or personal data matters at:

Email: sales@sisistay.com
Telephone: 07457 411458

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, SISI STAY LTD acts as a data controller in relation to personal information collected directly through our website and communications.

Information We Collect

We may collect personal information when you:

• Submit an enquiry through our website

• Contact us through WhatsApp

• Contact us by email

• Contact us by telephone

• Make or enquire about an accommodation booking

• Communicate with us regarding an existing stay

• Sign up to receive marketing communications

• Contact us regarding property management or other business enquiries
   

The information we collect may include:
 

• Your name

• Email address

• Telephone number

• Preferred accommodation location

• Check-in and check-out dates

• Expected length of stay

• Number of guests

• Accommodation requirements

• Company or organisation name

• Booking information

• Messages and correspondence with SISI STAY

• Any other information you voluntarily provide as part of your enquiry
   

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and information about how you interact with the website.
How We Use Your Information

We use personal information where necessary to operate our business and provide our services.

This may include using your information to:
 

• Respond to accommodation enquiries

• Identify suitable accommodation based on your requirements

• Communicate with you about your enquiry or booking

• Manage existing guest stays

• Provide customer support

• Maintain records of enquiries and bookings

• Manage relationships with corporate clients, guests and property owners

• Improve our website and services

• Send marketing communications where you have chosen to receive them

• Comply with legal, regulatory, accounting or security requirements
   

Enquiry details submitted to SISI STAY may be stored within our customer relationship management (“CRM”) system so that we can respond to enquiries, maintain communication records and manage prospective and existing bookings.
Bookings and Payments

Accommodation bookings and payment processing may be managed through Hospitable and its associated payment providers.
Where you proceed with a booking, certain information may therefore be processed by Hospitable or other authorised third-party services required to administer the reservation and payment.

SISI STAY does not directly store full payment card details submitted through third-party booking or payment platforms.
The use of your information by third-party booking and payment providers may also be governed by their own privacy policies and terms.

WhatsApp, Email and Telephone Enquiries
If you contact SISI STAY through WhatsApp, email or telephone, we may retain the information you provide together with relevant communication history so that we can respond to your enquiry and manage any resulting booking or business relationship.

Where appropriate, relevant enquiry information may also be added to our CRM.

Marketing Communications
SISI STAY will only send marketing emails or similar direct marketing communications where you have agreed to receive them or where another lawful basis permits us to do so.

Where marketing consent is requested, choosing to receive marketing communications is optional and is not required in order to submit an accommodation enquiry.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:

sales@sisistay.com

Withdrawing marketing consent will not affect communications that are necessary to manage an active enquiry, booking or existing business relationship.

How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting or regulatory obligations.

As a general approach:

• Enquiry and CRM information may be retained for up to 24 months after the last meaningful interaction, unless an ongoing business relationship, booking or legal requirement requires us to retain it for longer.

• Booking, contractual and financial records may be retained for up to six years where necessary for accounting, tax, legal or regulatory purposes.

• Marketing contact information may be retained until you unsubscribe, withdraw your consent or we determine that the information is no longer required.

• Where you request deletion of your information, we will remove or anonymise information where legally permitted and where there is no overriding requirement for us to retain it.
   

Retention periods may vary where required by law, to resolve disputes, prevent fraud or establish, exercise or defend legal claims.

Sharing Your Information
We do not sell or rent your personal information.
We may share limited personal information with trusted third parties where reasonably necessary to provide our services. These may include:
 

• Hospitable

• Booking and payment providers

• CRM providers

• Website hosting and technology providers

• Email and communication platforms

• IT and security providers

• Professional advisers

• Contractors or service providers involved in delivering an accommodation booking

• Government, regulatory or law enforcement authorities where legally required
   

Third parties are only provided with information that is reasonably necessary for the relevant purpose and are expected to handle personal information appropriately and securely.

International Data Transfers
Some software platforms and service providers used by SISI STAY may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

How We Protect Your Information
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
Although we take reasonable measures to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

Your Data Protection Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
 

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

• Request transfer of certain information to another organisation

• Raise concerns about how your information is being processed
   

To exercise any of these rights, please contact:
sales@sisistay.com

We may need to verify your identity before processing a request.
We aim to respond to valid data protection requests within one month, although additional time may be required in certain circumstances permitted by law.

Complaints
If you have concerns about how SISI STAY uses your personal information, please contact us first at:
sales@sisistay.com

You also have the right to raise a complaint with the Information Commissioner’s Office (“ICO”), the UK regulator responsible for data protection.

Further information is available at ico.org.uk.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

Any updated version will be published on this page.

COOKIE POLICY
Cookies are small text files and similar technologies that may be placed on your device when you visit the SISI STAY website.
They are commonly used to help websites operate correctly, understand how visitors use a website, remember preferences and improve the overall user experience.

Cookies We May Use
Depending on the tools and features enabled on our website, we may use the following types of cookies:
Strictly Necessary Cookies
These cookies are required for essential website functionality and cannot normally be disabled through our website.
They may support functions such as security, website navigation, form submissions and basic website operation.

Analytics and Performance Cookies
Where analytics tools are enabled, we may use cookies to understand how visitors use the SISI STAY website.

This may include information such as:
 

• Pages visited

• Time spent on the website

• General website interactions

• Device and browser information

• Approximate traffic sources
   

This information helps us understand website performance and improve the user experience.
Where Google Analytics is installed and enabled, Google may process certain technical and usage information on our behalf.

Functionality Cookies
These cookies may help the website remember choices or preferences and provide improved functionality during future visits.

Marketing Cookies
Where marketing or advertising tools are used, cookies may be used to understand the effectiveness of campaigns or provide more relevant marketing.
Non-essential marketing cookies will only be used where required consent has been provided.

Cookie Consent
Where required by law, non-essential cookies such as analytics or marketing cookies will not be activated until you have provided the relevant consent through the website’s cookie settings or consent banner.
You can change or withdraw your cookie preferences at any time where such controls are available.
You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
If Google Analytics is enabled on the website, you can also use Google’s Analytics Opt-out Browser Add-on to restrict Google Analytics tracking.

Contact Us
If you have any questions about this Privacy Policy, our use of cookies or how SISI STAY handles your personal information, please contact:

SISI STAY LTD
28 Davison Court
Callerton
Newcastle Upon Tyne
United Kingdom
NE5 1BW

Email: sales@sisistay.com
Telephone: 07457 411458